Service terms

1. Our service

Hire Thai Staff helps businesses find Thai employees across Thailand. We work remotely, with English-speaking client support and sourcing by Thai HR professionals.

Our service covers understanding your requirements, sourcing candidates, speaking with them about the role, preparing candidate profiles and recruiter assessments, and coordinating online interviews. You make the hiring decision.

Screening is based on candidate conversations and the information available to us. Formal background checks, reference checks, practical tests and independent verification of qualifications are not included unless expressly agreed. Our assessments are professional opinions, not a guarantee of future performance.

We introduce candidates; we do not become their employer. Employment contracts, payroll, workplace supervision and onboarding are your responsibility unless a separate written agreement states otherwise.

2. Starting a search

Before work begins, we agree a written brief for each vacancy. It identifies the job, location, working schedule, salary and benefits, essential requirements and intended start date. We discuss whether your expectations and budget are realistic before accepting the assignment.

The search confirmation records the start date, the 30-day deadline, the fee and any agreed exceptions. All periods in these terms are calendar days, measured in Thailand time.

Sending a WhatsApp enquiry does not commit you to a paid search. We confirm your acceptance and the required upfront payment, or an agreed waiver, before starting.

3. Fees and payment

The total placement fee is one month of the hired employee’s agreed base salary. Tips, variable service charges, bonuses, overtime and reimbursements are excluded. The written confirmation states the total payable and any applicable taxes before you commit.

• Upfront search payment: ฿5,000 per vacancy. This pays toward sourcing, screening and coordination. It is credited against that vacancy’s placement fee, rather than charged on top.
• Balance: due on the first working day. The remaining placement fee becomes payable when your selected candidate actually starts work. An accepted offer alone does not trigger it.

If you ask us to fill several vacancies, each has its own upfront payment and placement fee unless a group arrangement is confirmed in writing. No placement balance is due for a vacancy that is not filled.

We may waive the upfront payment requirement for selected assignments. Unless the confirmation expressly includes a discount, the full placement fee remains payable when the employee starts. We record any waiver, discount and its effect on refunds in writing.

4. Our search commitment

Within 30 days of the confirmed search start date, we commit to either:

• introducing at least two distinct, qualified and interested candidates for the vacancy; or
• one introduced candidate starting work with you.

A qualified, interested candidate meets the essential requirements in the agreed brief, has discussed the role and pay with our team, and has confirmed an interest in interviewing on those terms. We provide their profile and our assessment. Qualification does not mean that you must personally prefer the candidate or decide to hire them.

A profile does not count if the person fails an agreed essential requirement or was not actually interested and available to interview when introduced. An introduction is not an assurance that a candidate will remain available indefinitely.

If you hire the first candidate, we do not need to introduce a second. If we introduce two qualified, interested candidates and you decline both, we have fulfilled the search commitment and retain the upfront search payment. No placement balance is due.

If we meet neither outcome by the deadline, you may request a full refund of the upfront search payment or agree an extension. Introducing just one candidate without a hire does not fulfil the commitment. An extension requires your agreement; it is not automatic.

5. One-time repeat search

If the employee leaves during their first 14 calendar days of employment, counting the first working day as day one, we offer one repeat search at no additional recruitment fee. This covers an employee’s departure; dismissal by the employer is covered only if expressly included in the search confirmation.

Tell us through WhatsApp as soon as you learn of the departure. The vacancy, salary, location and other material employment terms must remain the same. We confirm the repeat-search start date in writing once you notify us and confirm that you want to proceed with the unchanged brief.

Within a further 30 days from that date, we commit to introducing two new qualified, interested candidates or having one replacement candidate start work. The same qualification rules apply.

This is one repeat search, not a guarantee of a replacement hire. If two qualified, interested candidates are introduced and you decline them, the commitment is fulfilled. There is no further automatic repeat search or fresh protection period if a replacement employee later leaves.

If a candidate never starts the original job, no placement balance is due and the repeat-search allowance is not used. The initial search continues under its existing deadline, unless we agree an extension.

6. Refunds

To request a refund, contact us on WhatsApp and identify the vacancy. We review the agreed brief, introductions and dates, explain the outcome in writing, and arrange an approved refund with you. Refunds cannot exceed the amount actually paid. An agreed waiver or discount must state how the retained search amount is treated.

These refund arrangements do not remove any rights or remedies that applicable law does not allow us to exclude.

7. Working together

Please provide accurate requirements, respond to candidate introductions, make reasonable interview arrangements and tell us promptly about offers, start dates and departures. Give specific feedback where a candidate does not meet an agreed essential requirement.

You remain free to recruit through other channels. Tell us if the vacancy is filled, cancelled or materially changed. If you cancel an accepted search after work begins, the upfront payment is retained for the work undertaken, unless a refund right has already arisen. No placement balance is due without a hire through our service.

A change to salary, location, duties or other essential requirements may require a revised brief. We agree any changes to deadlines or fees before continuing. Delays or changes do not automatically reset the clock or create additional charges.

Candidate profiles and recruiter notes are shared for evaluating the agreed vacancy. Limit access to people involved in hiring; do not publish them or pass them to unrelated businesses. Initial profiles do not include direct candidate contact details. We coordinate the first interview.

You are responsible for lawful employment terms and for any additional checks needed for your workplace or the role. We remain responsible for the recruitment commitments we expressly make; a candidate’s future conduct or performance is not something we can guarantee.

8. Questions and changes

Contact us on WhatsApp about a search, a payment question or a complaint. We will review the relevant records with you and explain our position.

Any change to an existing search agreement must be confirmed in writing. Later updates to this website do not retrospectively change an accepted assignment. Thai law applies, without removing any mandatory rights you may have.